Company Overview
Join our dynamic team at MyAmcapmortgage, a leading provider of MyAmCap Mortgage Ltd, now known as AmCap Home Loans, is a direct-to-consumer retail mortgage lender that was founded in 2002 in Houston, Texas.
Today, they are a multi-billion dollar mortgage lender and one of the bigger ones in the Lone Star State. We are dedicated to delivering exceptional customer service experiences and fostering a collaborative work environment. As a Remote Customer Service Representative, you will play a crucial role in ensuring customer satisfaction and maintaining our company's reputation for excellence.
Position Overview
We are seeking a motivated and enthusiastic individual to join our remote customer service team. The ideal candidate will have excellent communication skills, a passion for helping others, and the ability to thrive in a fast-paced environment. This is a remote position, allowing you to work from the comfort of your own home while providing top-notch support to our valued customers.
Key Responsibilities:
Respond promptly and professionally to customer inquiries via phone, email, and live chat.
Assist customers with product questions, orders, returns, and other inquiries.
Resolve customer issues efficiently and effectively, striving to exceed expectations.
Provide personalized assistance to customers, demonstrating empathy and understanding.
Maintain accurate records of customer interactions and transactions.
Collaborate with internal teams to address customer concerns and improve processes.
Stay up-to-date on product knowledge and company policies to provide accurate information to customers.
Contribute to a positive team environment through teamwork, communication, and mutual support.
Qualifications:
Previous customer service experience preferred, but not required.
Excellent communication skills, both written and verbal.
Strong problem-solving abilities and attention to detail.
Ability to multitask and prioritize in a fast-paced environment.
Proficiency in computer skills and familiarity with customer service software.
Reliable internet connection and a quiet workspace conducive to remote work.
Flexible schedule availability, including evenings and weekends as needed.
Benefits:
- Competitive compensation package with opportunities for performance-based bonuses.
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Flexible remote work schedule.
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Comprehensive training and ongoing support.
- Opportunities for career growth and advancement.
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Access to company-sponsored health benefits and retirement plans.
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A collaborative and inclusive work culture that values diversity and teamwork.
How to Apply:
If you are passionate about delivering exceptional customer service and thrive in a remote work environment, we want to hear from you! Please submit your resume and a cover letter outlining your qualifications and why you would be a great fit for this role. We look forward to welcoming you to our team at Myamcapmortage!
Equal Opportunity Employer:
Myamcapmortage is an equal opportunity employer and
prohibits discrimination and harassment of any kind. We
are committed to creating a diverse and inclusive
workplace where all employees feel valued, respected, and
empowered. All qualified applicants will receive
consideration for employment without regard to race,
color, religion, gender, gender identity or expression,
sexual orientation, national origin, genetics, disability,
age, or veteran status.
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